Privacy Policy - My Doctor Online

Privacy Policy for MedFlex by Company Wellness Solutions

Effective Date: August 07, 2024

At MedFlex, operated by Company Wellness Solutions, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data in compliance with the Protection of Personal Information Act (POPIA) and other relevant South African laws governing online platforms.

1. Collection of Personal Information

We collect personal information directly from you when you register on our booking portal, use our services, or interact with us. The types of personal information we may collect include, but are not limited to:

Name
Contact details (email address, phone number)
Identification information (ID number, passport number)
Health information relevant to your bookings
Usage data (IP address, browser type, access times)

2. Use of Personal Information

Your personal information is used for a variety of purposes, including but not limited to:

To provide and manage our services
To facilitate bookings and manage appointments
To communicate with you regarding your account and bookings
To improve our services and user experience
To comply with legal obligations and regulatory requirements
To personalise your experience on our platform
To conduct research and analytics to enhance our offerings
To send you promotional materials and updates, subject to your consent
To detect, prevent, and address technical issues and fraud

3. Disclosure of Personal Information

We may share your personal information with:

Service providers and partners who assist us in operating our platform and providing our services
Legal and regulatory authorities when required by law
Third parties in the event of a merger, acquisition, or any form of sale of some or all of our assets

4. Data Security

We implement strict security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include:

Encryption of data during transmission and at rest
Regular security assessments and audits
Access controls and authentication mechanisms
Staff training on data protection and privacy

5. Your Rights

You have the following rights regarding your personal information:

Access: You may request access to your personal information that we hold.
Correction: You may request correction of any inaccurate or incomplete personal information.
Deletion: You may request the deletion of your personal information, subject to legal and contractual restrictions.
Objection: You may object to the processing of your personal information under certain circumstances.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather usage data. You can manage your cookie preferences through your browser settings.

7. International Data Transfers

Your personal information may be transferred to and processed in countries other than South Africa. We ensure that such transfers are conducted in compliance with applicable data protection laws and that adequate safeguards are in place.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data protection practices, please contact us at:

MedFlex by Company Wellness Solutions
Email: info@companywellness.co.za
Phone: +27 (0)11 123 4567